Refund policy

Returns & Exchange Policy

We want you to love your Slickd NZ products. If something’s not quite right, we’re here to help.

Received the Wrong Item or a Faulty Product?

If you’ve received the incorrect item or your product arrived damaged or defective, please contact us at hello@slickdnz.com within 7 days of receiving your order.

• Attach a clear photo if the item is faulty or damaged.

• We’ll replace or correct the issue for you at no extra cost, including shipping.

Changed Your Mind or Want to Exchange?

If you’ve changed your mind or would like to exchange your item:

• Please email us at hello@slickdnz.com within 7 days of receiving your order.

• We’ll happily arrange a swap for another product of your choice (subject to availability).

• Please note: Customers are responsible for all shipping costs for change-of-mind exchanges.

Need Help?

We're always happy to help. Just reach out to us at hello@slickdnz.com, and we’ll do our best to make things right.