Shipping Information

We aim to get your order to you as quickly and smoothly as possible. Below is everything you need to know about how we ship our products, delivery timeframes, and what to do if there's an issue.

Order Processing

  • Orders are packed and dispatched Monday to Friday (excluding public holidays).

  • We aim to dispatch your order on the same day or next business day.

  • In some cases, dispatch may take up to three business days, especially during busier periods.

New Zealand Shipping

  • Once your order is dispatched, it is shipped via our trusted courier partners using overnight delivery.

  • While most parcels arrive the next business day, please allow an extra 1–2 business days for rural addresses or unexpected courier delays.

Australian Shipping

  • Orders shipped to Australia generally arrive within 10 to 14 business days.

  • In some cases, delivery may take less than a week, but this can vary based on courier performance and customs.

Delivery Instructions

  • If your delivery address has had issues in the past (e.g. missed deliveries or incorrect drop-offs), we highly recommend leaving delivery instructions.

    • You can add these in the “Order Notes” section at checkout, or

    • Use the tracking link (provided via email once your order ships) to leave instructions directly with the courier.

Delivery Issues

  • If your parcel is marked as delivered but you haven’t received it, please contact New Zealand Post with your tracking number first — they are best equipped to assist you.

  • If you're still having trouble, please email us at hello@slickdnz.com and we’ll be happy to help where we can.

Please note: Slickd NZ is not responsible for stolen parcels or deliveries marked as completed. However, if your parcel is lost or delivered to the wrong address, we will do our best to assist you in resolving the issue with the courier.

Need Help?

If you have any questions or concerns about your order or delivery, feel free to reach out to us at hello@slickdnz.com — we’re always happy to help!

Our story

A small business from Auckland, New Zealand.

A bit about our founder.

Kia Ora! My name is Savahna, founder of Slickd NZ. I started Slickd NZ from the corner of our lounge in October 2023.

After leaving school and not knowing what I wanted to do, I used my spare time amongst working full-time to build Slickd NZ. It started from a personal pain-point, my frizzy untameable hair. I love being creative so Slickd NZ started out as a creative outlet and hobby for me.

My mission is to provide natural and effective products to tame frizzy hair. It all began with our signature Hair Wax Stick after I started testing formulas in my kitchen.

A few months after starting Slickd NZ as a creative outlet, I decided to jump into my criminology degree. I stayed studying for a year after deciding that wasn't the path for me. It was a hard decision to make but if I was truly going to follow my dreams, it wouldn't be through finishing my degree. Instead, I chose to give Slickd NZ my all.

Thank you for being a part of this journey! I am truly grateful.

A behind the scenes of how our signature Hair Wax Stick is made. Hand-poured with care right here in New Zealand.